Point101 Support

Troubleshooting

• Issues checking out or completing your order
• Issue with adding products to the basket

Limited Edition Service

• Limited edition labels
• Digital Signature

Account & General Info

• Prices 2023
• How to find us
• How to download your invoices
• Newsletter
• Security
• Account sign up

Preparing your image

• How to order prints and send us files
• File format and Colour Mode
• Soft proofing / Print Profiles
• What file size do I need and how large can I print?
• Artwork Bleed
• More on colour space

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Print quality

• (not) Fading
• Colour matching
• Monitor brightness vs Print Luminosity

Virtual preview

• Re-ordering your popular images
• How colours appear in the online preview
• Uploading your image
• Quality checker
• Canvas wrap options
• Bleed

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Services

• White label service and bespoke fulfilment
• Ordering a Test print (Hard proof)
• Paper samples
• Editing fees - if your files are not print ready

Digitisation FAQs

• Sending us your artworks for digitisation
• Returning your originals after digitisation
• Artwork Photography - FAQs

Delivery and returns

• International delivery and turnaround
• UK delivery and turnaround
• Flat pack giclee prints
• Damaged orders and returns