If you would prefer to send us your artwork, please contact us for an idea of pricing and an estimate. Once you've done this, please register an account and follow the guidelines below.
1. Packing your artwork
Paintings, canvases or framed artwork
We advise using a same-day courier/transport for fragile artwork that has glass or cannot be rolled or packed flat - here are our tips to transport your art to us safely using this method:
Using soft pack art bags:
We recommend a reusable art bag for protecting artwork and frames. This makes it quick and easy to send us your artwork using a same-day courier and for us to open and re-pack. If a frame has glazing, use MDF or corrugated cardboard to cover the glass while in transit. These can be purchased on our website or in our studio.
Using your packaging:
First, bubble wrap the item. If a frame has glazing - use MDF, or corrugated cardboard to cover the glass while in transit. Secure extra bubble wrap or card for the corners.
Using a dedicated T-Frame or art crate:
Custom crates for fragile or high-value artworks, robust boxes built to ISPM 15 standards, are ideal for transporting art globally. T-frames are a cost-effective solution for transporting single paintings using a same-day courier.
Flat or rolled artwork
If the artwork is small enough to be packed flat, wrap the item with an artwork sleeve, cello bag or tissue paper. Ensure your envelope or parcel is robust and include enough envelope stiffeners so it won't bend.
If your artwork needs to be rolled, postal tubes provide excellent protection. Ensure you don't crease your artwork when rolling - postal tubes are available in wider diameters, such as 75 to 100mm. Include enough tissue paper on either end to stop your original from denting.
2. Getting your artwork to us
You can arrange delivery of artwork yourself via:
- via a standard same-day courier, such as Gophr.
- via a standard overnight courier, such as DPD or Royal Mail.
- via a specialist art courier.
or contact us to arrange a collection for you.
Ensure you include your full contact details (and order number or support ticket reference if you have one) on the outside and/or enclosed in the package.
3 Meldola Yard
3. Receipt of your artwork
Once we receive your artwork, we will fill in an inventory, confirm a price and issue you an order number. You will need to sign and agree to our terms and conditions of service, which we can email to you, and you can sign electronically.
We will then walk you through the rest of the process, including sending you your files and arranging delivery of your originals and any prints.
Security at our location
Our studio is very secure, with roller shutters, bolt locks, and CCTV outside our entrance. We have insurance that covers individual works of art on-site up to £5,000 but cannot accept responsibility for the loss or damage of artwork valued in excess of this amount.
An artwork in excess of £5,000 or a total inventory value in excess of £10,000 will require your own insurance policy while your artwork is at our location, and you must check you have cover.
Storage of artworks
We have limited space and insurance coverage for artworks at our studio and require prompt collection or delivery of your originals. If your artwork is not collected within three weeks of approval of digitisation, then we reserve the right to charge £15 per week per consignment after that for storage and insurance.
4. Returning your artwork
If you cannot collect your artwork, we can re-pack and return your originals using our boxes (unless your packaging is safe to reuse). Please see below an estimate of costs to return your artwork via an overnight courier (or same-day courier if it's local enough).
The maximum total consignment value via this method is £800 - we recommend collecting or using a same-day courier for artworks in excess of this value.
Shipping cost for flat artworks only (uninsured):
Pack and send original artwork up to A4
Pack and send original artwork up to A3
Pack and send original artwork up to A2
Pack and send original artwork up to A1
Pack and send original artwork up to A0
Canvases or larger / fragile artworks or items that require extra packaging
Additional costs to insure your items:
Total consignment value up to £250 - via DX Express
Total consignment value up to £800 - via DHL or FedEx
Please note that any liability of artwork cover lies with the courier. While we can arrange this for you, we can't be held responsible for an unsuccessful claim in the event of loss or damage of original artwork using this method of transport. Please consider a same-day or dedicated artwork courier for fragile or high-value artworks.